Overview

Every Big Punch Tees product is printed just for you when you order it. Because of that, we can’t accept returns or exchanges for change of mind. But if something arrives damaged, defective, or wrong, we’ll make it right at no cost to you.

Tracking your order

Once your order ships, you’ll receive an email with your tracking number. You can also check your order status and tracking anytime in My Account → Orders.

Orders may ship from more than one fulfillment center, so items in the same order can arrive separately, each with its own tracking number. Tracking can take a day or two to update after you receive it.

Damaged, defective, or wrong items

If your item arrives with a printing error, damage, a manufacturing defect, or isn’t what you ordered, we’ll send a free replacement or issue a refund, your choice. If you don’t state a preference, we’ll send a replacement.

• Report it within 30 days of delivery. Claims made after 30 days can’t be accepted.
• Send a clear photo showing the problem. If several items with the same design are affected, include one photo or video showing all of them together.
• Do not mail the item back. No return is needed, and we can’t accept items sent by mail.

How to report a problem

After your order is delivered, you’ll get an email from [email protected] with your order details. Please watch for it, and check your spam folder. Use the link in that email to rate your order or report an issue. That’s the fastest way to get it resolved.

Didn’t get the email? Reach us through our contact form with your order number and photo, and we’ll take it from there. We’ll follow up with the outcome of your request.

Shipping address errors

If you entered the wrong address: contact us through our contact form immediately. Because every item is made to order, orders move into production quickly, sometimes within hours of being placed. We will do our best to update your address before your order goes to production, but we can’t guarantee it. Once production has started, address changes may not be possible, and the destination country can’t be changed.

Orders shipped to an incorrect or incomplete address provided at checkout aren’t eligible for a free replacement. If the package is returned, we may offer a partial refund or a reshipment, with the shipping cost charged to you.

If your address was correct: and your order was misdelivered, returned, or lost through no fault of yours, we’ll send a free replacement.

Lost or undelivered orders

If your order hasn’t arrived within 30 days (US) or 45 days (international), contact us within 7 days after that period. Before reaching out, please check your tracking, confirm your shipping address, and ask your local post office, since packages are sometimes held for pickup. If the package can’t be found and the address was correct, we’ll send a free replacement.

What’s not covered

• Wrong size or color ordered, or change of mind. Every product page includes a size chart with that item’s measurements. Please check it before ordering, since sizes vary between products and brands. We can’t exchange or refund items received as ordered.
• Minor size differences of less than 1 inch from the size chart measurements.
• Minor print placement variations of up to ½ inch.
• Normal characteristics of printed apparel, such as a faint odor or light residue from the printing process on new garments. These go away after the first wash. We recommend washing cold, inside out, and tumble drying on low.
• Natural embroidery variations, such as slight differences in stitch texture or visible backing on the inside of the garment.
• Orders sent to an incorrect or incomplete address provided at checkout (see “Shipping address errors” above).

Refunds

Approved refunds go back to your original payment method. Your bank or card issuer may take several business days to post the credit. If you haven’t seen it after that, check with your bank first, then contact us.

Questions

Reach us anytime through our contact form.